Corporate Travel Services And Sales Explained

Every commercial/business account has three key individuals who must be considered by every corporate travel seller: the traveler, the travel arranger and the decision maker. These three corporate individuals have different priorities which may be in conflict with one another. It is up to the travel agency and each agent to balance these diverse priorities when selling and servicing the account.

Decision Maker: The decision maker chooses the agency and decides if it is performing up to par or – hopefully – is exceeding the service expectations from the agency! The owner or sales manager of the agency should know this individual and ought to call on the decision maker regularly to make sure that the company is satisfied with the agency’s performance.

The priorities of the decision maker for commercial accounts are:

1. Price: Purchasing travel at the lowest cost is the top priority.

Information: The decision maker wants regular verification of the fact that the agency is purchasing travel at the least possible cost.
3. Quality: Reassurance that the agency understands the commercial account’s desire for quality travel at all times.
Travel Arranger: Most corporate/business travelers do not work with the agency directly to book their airline tickets and hotel/car reservations. This vital task is the responsibility of the travel arranger at the corporation (typically, it is the traveler’s administrative assistant).
The travel arranger has three priorities, too, but distinctly different from the priorities of the decision maker and the traveler:
1. Responsiveness: The most effective agent is the one who does not cringe when called by the client but instead provides -service with a smile- promptly.
2. Comfort and knowledge: Travel arrangers want peace of mind from the agency. And they want to be kept abreast of industry events and trends.
3. Total Support: when the heat comes down from the traveler to the travel arranger, the arranger wants assurance that the agent would cover for them.
Traveler: The person who takes the trip has three priorities as well:
1. Availability: the agent is available to meet every need (even if they call a few hours before flight time and must get on an overbooked flight!)
2. Familiarity: They expect the agent to remember details – only book an aisle seat, to get them into a queen size bed, etc.
3. Recourse: in case of emergency due to an overbooked hotel, they need to reach their agents quickly to solve their problems, hence the 800#, 24/7.

Also, there are two steps you should take before targeting your corporate travel accounts:
A) Market Definition: It is very important that you target your selling effort by first defining your market.
– Be realistic about your agency’s capabilities versus the account size.
– Your size, number of locations, and chain or consortia affiliations all play an important role in determining your -sales territory.-
– Target corporate accounts that go to destinations that make economic sense to your existing business.
– Your targeting should go as follows: full service then online (self-booking).
– Credit cards are always the preferred form of payment.
B) Product Definition: Present your products by enumerating various service options and how each benefits the corporate client.

Provide your prospective clients with a list of options such as:
– Bundled (full service)
– Unbundled (fee based)
– Additional service
– Information management
– Meeting management
– Travel products

The secret to success is the client’s perception of the unique services you provide. Once you have defined your market, and subsequently your product, you have created an opportunity to compete successfully in an extremely competitive arena. You are positioning your company for success by enabling the client to make choices and obtain perceived value.

How Travel Agencies Have Changed

Years ago, the words ‘cheap’ and ‘travel agents’ would rarely be used in the same sentence. People paid big bucks for their holidays, but since the growth of the Internet, the whole industry was turned upside down.

Travel agents pricing has lowered dramatically to compete in the worldwide environment. Anyone who can afford a vacation or a business trip has access to Internet, and is now more capable than ever of sourcing a good deal. There are hundreds of thousands of sites dedicated to travel, allowing anyone to quickly and simply book their travel arrangements on their own, for little cost.

Additionally, hotels and airlines have raised their prices as far as travel agents are concerned, because they now have the facility, and actively encourage consumers to directly book through their websites.

As a consequence, travel agents have lowered their prices by some margin to compete, resulting in cheaper travel for the customer at the end of the day.

And just because the travel agents are charging less doesn’t mean the quality is any different from how it used to be. Actually many travel agents, offer better service as well as lower prices to attract more business and retain existing customers.

For example, they may organize activities on your behalf. If you’re going somewhere tropical, they might book your scuba diving lessons, or if you’re skiing they can organize a great deal on lift passes.

And what’s more, they can still provide loads of handy information about the places you are going to that you can’t find online, for example about company/hotel reputations. Also, they are good sources of local information like languages, customs and weather, not to mention currency and time-zones. They can give you a personal insight into your destination which you will struggle to find on a Google search.

The travel agents don’t just provide these services; they also arrange and fix everything, tailored to your requirements. In a nutshell, you tell them what you’re looking for, and they make it really happen. If you’re looking for the best price for your flights, you might have to look around loads of different websites to hunt for that bargain.

Even the cheapest agents have access to the best deals. They could really save you a great deal f time and money, and can scout out the best of the constantly changing hotel and flight prices on your behalf.

If you simply don’t have time to do your homework, look towards a travel agent to do all the legwork on your behalf, and get you the best possible deal for your vacation.

Travel agency increases sales

Travel Agency – Travel Agency India

Travel Agency

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Online travel Agents

India has for all time enthralled and captivated the entire world and will maintain this forever.

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India Travel Agents

There areĀ  numerous India Travel Agents who provide allĀ  the information related to the India tour, about India tour packages, beach tours, Spa and ayurvedic tours , wildlife tours, Hill station packages ,adventure travel, romantic vacation tour, honeymoon packages, Luxury Train Tour ,car on rent, cheap hotel accommodation and all the other travel vacation associated activities. Traveling to India has forever fascinated the world with its vivacious and dissimilar culture, a subcontinent with a very educational past civilization, the past divided and combined by its variety, a land enhanced by the prosperity of its background and traditions. Travelers from all over the world visit this nation to feel and take home the essence of tourist attractions, variety of topography and an extra punch that only India Travel Agents assure to deliver. Along with this, India Travel Agents has an unusual art of customizing travel packages for trade and leisure travels.